Hearthware, Inc., proud producer and distributor of the NuWave line of housewares since 1997, is driven by four customer priorities:
Health - We want every household product we manufacture to impact consumer health for the better. Our goods are scientifically proven to lower cholesterol, reduce fat intake and provide the necessary convenience to make planning and preparation of wholesome meals as easy as ordering take-out.
Safety - Household safety is very important at Hearthware. Our products are engineered for security and peace of mind. For example, the original NuWave Oven Pro boasts a 1 in 10 billion defect rate, and our latest game-changing creation, the NuWave Precision Induction Cooktop 2 can lay claim to a 1 in 1 trillion rate. The purchase and regular use of Hearthware products renders a household fire virtually impossible. Additionally, we engineer our goods to meet an average lifespan of 13 to 15 years.
Quality of Life - In addition to health and safety, Hearthware strives to save you money at the grocery store and on your monthly utility bills. The NuWave Oven uses up to 85% less energy than a conventional gas or electric oven. Meanwhile the NuWave PIC2 uses up to 90% less energy than a traditional stove top. More money in your pocket means more opportunity for you and your family.
Environmental Awareness - Hearthware, Inc. views "green" technology in the kitchen as more than a trendy fad. This is evidenced, for example, by the Restriction of Hazardous Substances Directive-compliancy (RoHS) of everything we produce. We believe in marketing environmentally-conscious, chemical-free housewares that are both convenient and affordable for busy families.
The work required to build one of the most trusted brands in business begins with careful study and market analysis. While the NuWave line has many imitators, we are leaders in developing products that promote efficiency and value while enhancing the customer's quality of life. All research and development is done onsite at our corporate headquarters in Libertyville, IL.
At Hearthware, we don't stop at offering our customers the best home products that money can buy. A key to ensuring return business is building a foundation of trust and dependability.
Customer service is a top priority, and we are absolutely dedicated to ensuring that everyone who comes to Hearthware enjoys a positive experience. 99.5% percent of verified orders received by 2PM Central are shipped out of our local warehouse the same day.
We also stay ahead of our competitors by leveraging a number of touchpoints that offer top-drawer support and product information: standard telephone and email communication as well as live web chat and social media engagement. Our Libertyville, IL studio is a constant flurry of development as we produce new Cooking Club videos, instructional demos and recipes that allow our customers to maximize the use and enjoyment of their NuWave products. We have to remain nimble as a company to keep up with the fast-paced lifestyles and needs of our consumers.
We take tremendous pride in our product suite and look forward to partnering with our engaged, informed customers to develop the next generation of ecologically-sound, health-conscious, value-driven housewares.
Contact & Support
Our Customer Service Representatives are always available to assist you with any questions or comments you may have. To speak with our live agents, please call 1-800-229-3124 Monday through Friday, 8:00am to 4:30pm, CST.